Refund policy
Returns and Refunds Policy
Return Eligibility
We want you to be completely satisfied with your purchase! Returns are accepted under the following conditions:
- Items must be returned within 30 days of delivery.
- Items must be unused, unwashed, and in their original packaging with tags attached.
- Final sale items, discounted products, and personalized items are not eligible for returns or exchanges.
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at customersupport@themasonmarketinggroup.com with your order number and reason for return.
- Once approved, you will receive instructions and a prepaid return shipping label via email.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will provide a prepaid shipping label free of charge.
Refund Process
- Refunds will be issued to the original payment method within 3-5 business days after we receive and inspect the returned items. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or card issuer.
Exchanges
If you need to exchange an item (e.g., for a different size or color), please contact us at customersupport@themasonmarketinggroup.com within 14 days of delivery. Exchanges are subject to inventory availability.
Contact Us
For any questions about shipping, returns, or exchanges, please reach out to us:
- Phone: 855-484-3664 (Available Monday-Friday, 9 AM - 5 PM EST)
This policy ensures transparency and sets clear expectations for customers while protecting your business operations